FAQs

FAQ

Q: How much is the cost to ship in Phnom Penh?

A: Shipping in Phnom Penh is FREE – we use free shipping services to help keep your costs down as much as we can.

Q: How long would it take to get my order delivered in Phnom Penh?

A: Delivery varies on a variety of factors. Usually, though, we anticipate that delivery will take from 1-3 working days. Contact us if you would like to know more about our delivery times.

Q: Do you ship to countries other than Cambodia?

A: No, we do not at present. We are a company for Cambodians and for people from Phnom Penh. This may change in future, but at present Koolershop works exclusively across Cambodia.

Q: Can I pay by Wing Money transfer?

A: Yes, you can. We are happy to accept Wing money transfers at Koolershop.

Q: What is the payment details for Wing Money Transfer?

A: If you wish to pay via Wing Money Transfer, please address the payment to our phone number: 0965658278 at WING Money Counter.

Q: How can I send the payment proof to Koolershop.com?

A: Please call to 0965658278 and read your payment code to the teller, and we’ll make a report of this in our system.

 Q: Can I pay by Cash on Delivery (CoD)?

A: Yes, of course. However, due to security reasons, we need you to make a deposit by Wing Money Transfer. We ask that you deposit a minimum 20% of the value of your purchase.

Q: Can I make payment by Bank Transfer?

A: Yes, you can. Simply let us know what bank you are operating with, and we can provide you with the details to make the payment as soon as you can.